Terms of service

Welcome to Denovo Laptops. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these terms.

1. About Our Products

Denovo Laptops sells refurbished and previously used laptops and related products.

Because our laptops are refurbished products, individual devices may have minor cosmetic signs of previous use.

Product descriptions, specifications, images, condition information, and available warranty coverage are provided to help customers make informed purchasing decisions.

Where actual product photographs are provided, customers should review them carefully before purchasing.

2. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities
  • Correct pricing or product information errors
  • Update product specifications
  • Cancel an order where necessary

If an order cannot be fulfilled, we will contact the customer using the information provided during checkout.

3. Pricing

All prices displayed on our website are in UAE Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

Any applicable delivery charges will be displayed at checkout. Denovo Laptops currently provides free delivery within the UAE.

4. Orders

When you place an order, you are submitting a request to purchase the selected product.

We may contact you to confirm your order and delivery details before dispatch.

We reserve the right to refuse or cancel an order where there is a reasonable reason to do so, including suspected fraud, incorrect information, product availability issues, or pricing errors.

5. Delivery

Denovo Laptops provides free delivery within the UAE.

Customers are responsible for providing accurate delivery and contact information.

Delivery may be delayed due to circumstances outside our reasonable control.

6. Replacement Policy

Eligible products are covered by our 7-day replacement policy.

The 7-day period begins when the customer receives the product.

Replacement requests are subject to inspection and verification.

Our replacement policy does not constitute a refund policy.

7. No Refund Policy

Denovo Laptops does not provide refunds.

Where an eligible issue is confirmed under our replacement policy, the applicable remedy is replacement, subject to product availability and our policy terms.

8. Software Warranty

Where applicable, Denovo Laptops provides software warranty coverage according to the applicable warranty terms.

Software warranty coverage applies only to eligible software-related issues.

It does not cover problems caused by:

  • Customer-installed software
  • Viruses or malware
  • Unauthorized modifications
  • Improper software installation
  • Third-party applications
  • Customer data loss

9. Damage Not Covered

Warranty and replacement coverage does not apply to damage resulting from:

  • Burn damage
  • Broken screens
  • Broken hinges
  • Cracked casing
  • Liquid damage
  • Physical impact
  • Dropping the device
  • Misuse
  • Negligence
  • Unauthorized repair
  • Unauthorized modification

Any claim may be inspected before a replacement or warranty service is approved.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Providing a correct delivery address
  • Reviewing product specifications before purchasing
  • Taking reasonable care of the laptop after delivery
  • Backing up personal data
  • Following appropriate operating and care instructions

Customers should back up important data before sending a device for inspection or service.

Denovo Laptops is not responsible for customer data loss.

11. Intellectual Property

All content on this website, including:

  • Logo
  • Brand name
  • Text
  • Graphics
  • Images
  • Product content
  • Website design

belongs to Denovo Laptops or its respective content owners unless otherwise stated.

You may not reproduce, copy, distribute, or use our content without permission.

12. Website Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to interfere with the operation or security of the website.

13. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, delivery companies, analytics services, advertising platforms, and social media services.

These services may have their own terms and privacy policies.

14. Changes to These Terms

Denovo Laptops may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

15. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates.

Any dispute will be handled in accordance with applicable UAE laws and the jurisdiction of the relevant competent authorities/courts.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Denovo Laptops
🇦🇪 United Arab Emirates
📧 Email: [Your Business Email]
📱 Phone/WhatsApp: [Your Business Number]