Refund policy

At Denovo Laptops, we carefully inspect and test our refurbished laptops before they are sold. Because our products are refurbished electronics, we have a specific 7-day replacement policy.

7-Day Replacement Policy

We offer a 7-day replacement period from the date the customer receives the laptop.

If the laptop develops a qualifying functional issue during this period, please contact us as soon as possible.

After reviewing the issue, Denovo Laptops may provide a replacement where the issue is covered under this policy.

No Refunds

DENOVO LAPTOPS DOES NOT OFFER CASH OR PAYMENT REFUNDS.

Our policy is based on replacement rather than refunds.

If an eligible product issue is confirmed within the applicable replacement period, we will arrange a replacement according to our policy.

Conditions for Replacement

To qualify for replacement:

  • The replacement request must be made within 7 days of receiving the product.
  • The laptop must not have been physically damaged by the customer.
  • The laptop must not show signs of misuse, abuse, or unauthorized modification.
  • The issue must be verified by Denovo Laptops.
  • Accessories originally supplied with the laptop should be returned with the device where applicable.
  • The laptop must be returned in a condition that allows us to inspect the reported issue.

Physical Damage

Replacement and warranty coverage do not apply to damage caused after delivery by the customer, including:

  • Broken screens
  • Cracked body or casing
  • Broken hinges
  • Liquid damage
  • Burn damage
  • Physical impact
  • Damage caused by dropping the laptop
  • Damage caused by misuse or negligence
  • Unauthorized repairs or modifications

Burn Damage

Burn damage is not covered under our warranty or replacement policy.

This includes damage caused by fire, excessive heat, electrical incidents, or other circumstances resulting in burn damage.

Software Warranty

Denovo Laptops provides a software warranty covering software-related issues within the applicable warranty period.

Software warranty coverage may include issues relating to the operating system or software installed by Denovo Laptops.

The software warranty does not cover:

  • Software installed or modified by the customer
  • Viruses or malware introduced after purchase
  • Unauthorized software modifications
  • Data loss
  • Third-party software problems
  • Damage caused by improper software installation or modification

Hardware Issues

Our replacement/warranty assessment is subject to inspection and verification by Denovo Laptops.

A device may not qualify for replacement if the reported issue is determined to have resulted from accidental damage, misuse, physical damage, burn damage, unauthorized repair, or modification.

How to Request a Replacement

Please contact Denovo Laptops through our official contact/WhatsApp channels and provide:

  1. Order number
  2. Customer name
  3. Contact number
  4. Description of the issue
  5. Photos/videos showing the issue where applicable

Our team will review the request and provide instructions for the next steps.

Important

Please do not send a laptop back without contacting us first and receiving return instructions.

Denovo Laptops reserves the right to inspect and verify all replacement claims before approving a replacement.